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Coaching

DIRECT Model Training

Coaching services and materials: English only.

Give restaurant leaders a practical, repeatable foundation for workplace coaching and useful everyday feedback. Virtual training is available by appointment; ask about in-person sessions.

Taught by Jeremy "Quinn" Martin using the DIRECT Feedback Model

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Quick Answer

DIRECT Model Training helps managers, supervisors, shift leaders, trainers, and restaurant leadership teams apply a clear feedback and accountability process. Individual coaching, workshops, and virtual training are available by arrangement. Use the inquiry form to discuss your team.

Who It Helps

  • Current managers
  • Supervisors
  • Shift leaders
  • On-site trainers
  • Leadership teams seeking a common language

Problems Addressed

  • Subjective coaching conversations
  • Weak follow-up
  • Overfocus on attitude instead of behavior
  • Positive behaviors going unrecognized
  • Inconsistent manager execution

What Is Included

  • DIRECT framework instruction
  • Scenario analysis
  • Limited rehearsal or role-play
  • Application and feedback
  • Guidance for applying DIRECT in everyday coaching.

How the Engagement Works

  1. Teach the six DIRECT stages.
  2. Apply the model to restaurant-specific examples.
  3. Practice objective language and follow-up timelines.
  4. Connect the model to existing workplace policies and leadership practices.

Delivery Format

Individual coaching, workshops, and virtual training by arrangement.

Client Responsibilities

  • Bring real coaching scenarios.
  • Practice the model objectively.
  • Connect the learning to the team's operating context.
  • Apply the model with sound judgment and attention to workplace policies.

Expected Outcomes

  • Greater confidence in coaching conversations
  • More objective performance language
  • Better follow-up
  • Stronger recognition of positive behavior
  • A common coaching foundation

Scope Boundaries

  • DIRECT is a flexible framework, not a mandatory script.
  • Training focuses on practical application, not certification.
  • Peak Shift teaches and applies DIRECT; it does not own, license, certify, or officially represent the model.

FAQs

What does DIRECT stand for?

Develop Rapport, Indicate Focus, Recognize Key Positive Behavior, Engage in Self-Discovery of the Lagging Behavior, Coach to the Specific Behavior, and Test the Method on a Timeline.

Can our managers use DIRECT in everyday coaching?

Managers can use the framework in everyday coaching while each organization remains responsible for its own policies and practices.

Is this a certification?

No. This service provides instruction and practice, not certification in the DIRECT Feedback Model.

Related Support

Individual Leadership Coaching

Help leaders improve clarity, consistency, communication, and self-awareness in the way they lead people.

Best for: Emerging leaders, newly promoted managers, inconsistent managers, high-potential employees, experienced leaders, and general managers. Google Meet by default; employer-sponsored or group coaching may be scoped when appropriate.
Related Service

Pricing and Bundling

Services are quoted according to scope, location, timing, deliverables, and level of support. A la carte services, customized bundles, recurring engagements, day-rate engagements, project-based support, and preferred client pricing may be available when appropriate.